Avaya is offering an exclusive opportunity to tour their Global Support Services Technical Center on Thursday, April 22nd, in Highlands Ranch, CO. This free tour is limited to 120 InAAU, INNUA, and INSIGHT 100inc members attending The Art of Evolution/Global Connect 2010. Register here to ensure your spot! Slots will be awarded on a first-come, first-served basis.

Here are some helpful details:

• Tour date & Time: Thursday, April 22, 8:15 a.m. – 4:15 p.m.
  • Shuttle will depart from and return to the Colorado Convetion Center
  • Make sure your departure flight time allows you to return to the Convention Center at 4:15 p.m.
• Agenda:
  • Welcome
  • Introduction and Overview of the Global Support Services Organization
  • Overview of Service Desk and BackBone (high level)
  • Overview of Customer Satisfaction Metrics
  • Breakout Sessions
    • Service Desk
    • BackBone
    • Command Center
    • Business Partner Support
    • Tour of the Service Desk, BackBone
    • Lab
    • Field Services
    • Training
• Lunch will be provided